I want to brag about my new buddy Kevin,the manager of Alpha Tire. I was traveling from Florida to Kentucky when my old Volvo developed an electrical problem. AAA got me to Kevin's shop about an hour before closing on Saturday of Memorial Day weekend. We quickly identified an alternator problem, but parts were unavailable. By that time all the rental-car agencies in the area were closed, and I was desperate to avoid spending several nights waiting for parts to become available on Tuesday. In an extraordinary display of customer service and compassion, Kevin drove me to the Atlanta airport and stayed with me for more than two hours , until I finally rented about the last vehicle available, a 12-passenger van ! I got home late, but was enormously relieved to be home and able to care for my elderly mom, and just to be off the road. I just spoke with Kevin long-distance, and he's diagnosed the problem and has scheduled the repair to be completed in a very short time, despite having cars backed-up for service, and at a reasonable price. I worked in dealership service department for many years, and I know that customer service like Kevin's is rarely encountered. His expertise and commitment to his customers is incomparable. I have a good service provider here in Lexington, but I still envy the drivers of McDonough Georgia having such meticulous autocare available just down the street. Thank you again, Kevin !
Phil it truly was my pleasure and enjoyed the time we spent together. Truly I am the one to be thankful. I received such a blessing in the midst of a total car rental debacle. I will laugh about that for years to come and will have fond memories
- Alpha Automotive